DS-n-SNP-CCG(TM): Social Enterprise Business Plan – Part One





Dynamic Services & Specialised Natural Persons: Community Consultancy Group™ is a user-controlled alternative and a charitable Facilitator Organisation that is peer-created by psychiatric (ex)user/consumer survivors as a non-coercive community program run by peers to provide Independent Case Management and Flexible Support Legal Services.

DS-n-SNP-CCG™ is an (ex)user/consumer psychiatric survivor (psychosocial disability) Consumer Operated Service Program (COSP) invested to provide inclusiveness of communal problem solving in crisis control and prevention through regenerative trained Peer and sustainable Community supports. Individual Systemic Advocacy is provided by/for people who are challenged with severe mental distress, a form of tragic injury by human agency, a direct result of systemic abuses, sometimes severe.

DS-n-SNP-CCG™ provides Trained Peer Legal Advocacy through a Community Consultancy Group established to assist and to improve the efficiency and effectiveness of Other community human service charities and organisations.

DS-n-SNP-CCG™ conceptualises self as a grassroots, social business, self help agency for mutual support hence a positive force for one’s dynamic, individual regeneration. Our reality-based intervention and prevention investment fulfils the familial nurturing, spiritual and practical needs of people throughout their life cycle, who are working toward self-realisation, an expression of self-identity. Personal problem-solving, restorative needs and relevant goal setting are achieved by voluntary associates working at-will on their wholesome expression of free will through Individual Systemic Legal Advocacy.

DS-n-SNP-CCG™ emphasises the exercise of authority over oneself in promotion of independent actualisation of one’s inherent capacity, innate potential and community integration, to enhance one’s exercise of self-empowerment, self-efficacy, and self-determination.


Tree of Life

DS-n-SNP-CCG™ greatly appreciates and acknowledges the work of Ms. Maria Altmann, MA Phil., Founder Candoo Research, Training and Development, Ltd., Cape York, N. Qld., Australia for her kindness in formulating DS-n-SNP-CCG™ “Service Sustainability: Core Principles and Practices” http://www.miacat.com/

DS-n-SNP-CCG™ Service Sustainability

Core Principles and Practices

Service Sustainability: Core Principles

· Integrity – openness and honesty about the scope and purpose of engagement;

· Inclusion – opportunity for a diverse range of values and perspectives to be freely and fairly expressed and heard;

· Deliberation – sufficient and credible information for dialogue, choice and decisions, and space to weigh options, develop common understandings and to appreciate respective roles and responsibilities;

· Influence – mutual respect guiding collaboration in policy design and service procedures.

Service Sustainability: Core Practices

DS-n-SNP-CCG™ social enterprise is the implementation of a practical and meaningful mechanism for responsiveness to and is representative of and is enabling for social sustainability.

DS-n-SNP-CCG™ social enterprise is an affirmation by Community Engagement importance as: a two way process critical to effective, transparent and accountable governance in the public, community and private sectors, promoting effective decisions, delivering sustainable economic, environmental, social and cultural benefits

• by which the aspirations, concerns, needs and values of individuals and communities are incorporated at all levels and in all sectors in policy development, planning, decision-making, service delivery and assessment; and

• by which governments and business and civil society organisations involve all stakeholders in these processes.

Because DS-n-SNP-CCG™

  • Recognises the universal interest and importance of community engagement, founded in the inherent dignity of people and the values, rights and responsibilities of all people expressed in International Human Rights Treaties at the United Nations, for example the Universal Declaration on Human Rights, the UN Convention Against Torture, and the UN Convention on the Rights of the Child. Specifically DS-n-SNP-CCG™ adopts the UN Convention on the Rights of Persons with Disabilities creating a paradigm shift in attitude by community engagement enabling the creation of civil and human rights for disabled people, as well as our Canadian Charter of Rights and Freedoms and Canadian Bill of Rights (1960) fully supporting our national foundational document the British North America Act (1867).
  • Recognises that community engagement is essential to expand and promote participatory, transparent governance for the benefit of the people in the development and sustainability of greater understanding, capability and commitment to the practice of community engagement.


Web of Life

The probability that we may fail in the struggle ought not to deter us from the support of a cause we believe to be just. Abraham Lincoln

Therefore DS-n-SNP-CCG™

Recognises that effective community engagement enables the free and full development of human potential, fosters relationships based on mutual understanding, trust and respect, facilitates the sharing of responsibilities, and creates more inclusive and sustainable communities.

Recognises that meaningful community engagement seeks to address barriers and build the capacity and confidence of people to participate in, and negotiate and partner with, institutions that affect their lives, in particular those previously excluded or disenfranchised.

Recognises that inclusive community engagement requires that the poor and marginalized and Indigenous peoples are adequately resourced to participate meaningfully, and to ensure that they will have a stake in the outcome and benefit equitably, as a result of being involved.

Recognises that to facilitate community engagement requires the utilisation of a wide range of methods and technologies, including new and emerging tools associated with the internet, as well as to employ ongoing education, monitoring and evaluation, and knowledge sharing about activities of stakeholders active in community engagement processes and outcomes.

Mental health care and prevention is fundamental to overall health and is the respect for experiential learning, mindfulness, holistic communication, exercise of self-will, as well as the enduring, intrinsic value expressed in one’s work, family, community, and society.

DS-n-SNP-CCG™ incorporates spiritual principles in a self-empowering, problem-solving, empathetic format:

  • Ventilion (venting one’s self-talk)
  • Socially acceptable (philosophical self-transformation)
  • Empathy (another’s experienced feeling with us and not for us)
  • Relating (interpersonal understanding)
  • Problem Solving (self-discovery of applied rationality as an extension of one’s personal ideal values)
  • Social Approval (receiving unconditional positive regard (respect) during social interaction


Bee Goddess Representing Virtues of

nurturant protection, industriousness, teamwork, perseverance, charity, selflessness, constancy

Commitments to Community Strength in Solidarity

  • To advocate: (legal aid) to ensure social assistance recipients receive government payments and information to which they are entitled.
  • To advocate: (jurisprudence) for the inclusiveness of human rights into the way in which services are provided to the consumer of services.
  • To advocate: (self-reliance) as supportive peers in the community provision of accommodation to the needs, wants and desirability of our regenerative diversity, creating through mutual respect a productive, harmonious life by inclusive respect for individual life’s energy influencing group self-identity.

“Celebrate our differences: Our diversity is our strength.” Pierre Elliot Trudeau

“Individuality is an illusion created by skin.” Einstein

All participants sharing in our Individual Systemic Advocacy Support Services by Trained Peer Legal Advocates are recognised as Colleagues in active peer support, generating community cohesion and social justice. DS-n-SNP-CCG™ does not receive corporate subsidy, nor is it affiliated with any agency that receives majority aforesaid subsidy. Services provided are confidential.


Triple Spiral


Dynamic Services & Specialised Natural Persons, Community Consultancy Group™, a Community Facilitator Group, providing Independent Case Management and Flexible Support Services, is a functioning psychosocial disability Consumer Operated Service Program (COSP) that was created out of the life experiences of its founder, a survivor of systemic abuses, sometimes severe. DS-n-SNP-CCG™ is a user-controlled, collaborative alternative and a charitable Facilitator Organisation (social enterprise) established to assist and to improve the efficiency and humanitarian effectiveness of Other human service charities and organisations.

DS-n-SNP-CCG™ is a survivor economic initiative concerned with literacy, homelessness, housing development, and poverty. DS-n-SNP-CCG™ functions as a social enterprise; raising questions about the psychiatric socio-political-financial medical model, raising survivor expectations for their lives, and creating opportunities for survivor decision-making.

DS-n-SNP-CCG™ goal is to ensure service consumer equitable involvement in public services, which in turn, requires that the process of recovery become a community holistic process within the parameters of learned survival skills, thereby delimiting the negative effects of mental distress. Because community public services must be built upon the individual needs of those central to public services, the consumers of services–the role of service users as empathetic providers is instrumental in redressing the imbalance of power, and the resultant powerlessness which can keep service users shamed, blamed and helpless.

DS-n-SNP-CCG™ functions as an external, independent contractor to users/consumers of the public sponsored Health and Human Service industry providing mindful support, advice and meditative intervention for individuals to ensure their service, spiritual recovery, and community support needs are met. This includes assistance to make complaints or raise concerns regarding service provision. The role of DS-n-SNP-CCG™ consumer representatives as Trained Peer Legal Advocates is to ensure that needs and wants are voiced and addressed by providing service user advice and perspective to Health and Human services management. The advantage of this model is the appropriateness of DS-n-SNP-CCG™ external and objective contractual arrangement from the service provider, thus eliminating the possible conflict of interests arising from expressing views that challenge or differ from the Health and Human service sector, in fulfilling the needs of the users of DS-n-SNP-CCG™ services.

DS-n-SNP-CCG™ serves to ensure that service users within the region have a role and a voice, as well as access to information regarding regional and national policy, issues, and initiatives. Individual advocacy service (Independent Case Management and Flexible Support Legal Services) is deemed to be a further development of systemic advocacy in its strengthening of local, regional and national initiatives.

DS-n-SNP-CCG™ role developed out of the consciousness-raising experiences of its founder, a proponent of affirmative action. Developing and strengthening Independent Case Management and Flexible Support Services was considered, by DS-n-SNP-CCG™ founder, to be a positive method of redressing both the societal disadvantages experienced and social stigma and discrimination issues encountered within established community Health and Human Service agencies…

  • Because the goal of DS-n-SNP-CCG™ is the empowering of people to formulate, voice and achieve their individual needs, wants, and desires through the encouragement of increased representation of minority-group members, by their increased participation in self-affirming, societal activities.
  • Because the population group of service users of public sponsored services have many similar characteristics to diverse social movements and minority groups (e. g. women, ethnic minorities)

* Organisation TrainingBased on Service User Workforce Development Report prepared for the Mental Health Commission (New Zealand) by Chris Hansen (Strengthening Our Groups: The role and workforce development requirements of service-users in the mental health workforce). Chris is a member of WNUSP. org

* User-Controlled Services Based on A Working Definition of Self-Determination by Judi Chamberlin and a Federal Study by Sally Clay.

DS-n-SNP-CCG™ User-Controlled Services is a psychiatric (ex)user/consumer survivor social enterprise (COSP) providing a fidelity measure not available within the dominant culture’s traditional health and human services alone.


Triple Paths

Organisational Categories — Structure, Belief Systems and Process

Structure: Staff consists primarily of individuals with a psychosocial disability who decide all policies and procedures in an environment of safety, free from threat of commitment, character assassination, or unwanted punishment, but with reasonable accommodation for handicap.

Belief Systems: Based within the three principles of self-empowerment:

Peer Principle: mentoring (support and teaching by shared experiences and values, characterised by reciprocity, mutuality, acceptance and respect or empathetic sharing) based upon personal witnessing, hence crisis prevention.

Helper’s Principle: basic to the principle of empowerment (wherein the basis for recovery involves a personal sense of self in strength and efficacy, with self-direction and control over one’s life), is the knowledge that working for the spirit recovery of Other facilitates personal soul recovery.

Holistic Recovery encases health-generating values of consciousness raising: creativity and humour, choice, soul recovery, acceptance and respect for diversity, and spiritual growth.

Process: Based on the peer and helper principles and holistic recovery values being used in a public forum, thus becoming an effective means of eliminating community prejudice. Support resources and reasonable accommodations apply.

Organisational Training

Job Coaching: internal supervision via independent peer support is considered to be vital for the professional and personal development and safety of workers. Job coaching in the form of group peer support, mentoring, and buddy system are mechanisms accessed for staff orientation for as long as is needed to aid in job skills acquisition. Mentoring occurs both within DS-n-SNP-CCG™ and externally with a peer in the same or a similar role in a similar or parallel organisation. This mentoring provides the best of both training and supervision, ensuring hands-on experiential learning.

Strength-based Training Needs Assessment is conducted for all new staff against their unique job descriptions, in order to assess prerequisite skills sets in the areas of communication skills, conflict resolution skills, knowing one’s civil-rights, recognising and dealing with role strain, knowing ourselves-boundary setting. It is also important to acknowledge the strengths inherent in each person employed, particularly when employment has required the courage to admit publicly to an experience of mental distress, which for many has been the negative experience that has primarily, negatively impacted personal, social identity for some time. Skill deficits need to be identified in the context of the acknowledgement of a whole persona with concomitant strengths and abilities.

DS-n-SNP-CCG™ is a participant in the development of a ‘training framework’ and ‘training needs assessment tool’ for service-user run organisations. A training needs assessment tool and training package for service user organisations and their umbrella organisations will serve to identify individual training needs, so that skill development packages can be tailored to the individual, including:

  • Establishing a working inter-Organisational relationship
  • Policy writing and analysis
  • Business, strategic and annual plans
  • Budgeting/accounting/bookkeeping
  • Filing contractual reports
  • Record-keeping
  • Writing job descriptions
  • Employment processes
  • Understanding governance, management and their specific accountabilities
  • Career pathways development for service users at all levels of health and human service planning, implementation and delivery.

DS-n-SNP-CCG™ as a user-controlled agency employs mental health service users/x-users and non-users in all roles and at all levels of management, therefore stigma and discrimination issues need to be addressed.

  • Stigma and discrimination experiences can be broadly divided into three categories: Inequity, Penalisation based on assumptions, and Labelling and Boundary Issues. Therefore there is strong endorsement of existing education programmes. For example:
  • 1. Recovery and job retention training 2. Strengths-based training 3. Like Minds Like Mine Project stigma and discrimination awareness training.

Recovery plan in this context is used in much the same way as advance directives and psychiatric protection order–an opportunity for a natural person receiving compensation for their work to state such details as: preference of service (or not) for mental health care; choice of punishments (or refusal of punishments); preferred actions to be taken on one’s behalf; Who to be involved in care and treatment; what works (or not); general information on ‘reasonable accommodations’ for people with experience of psychosocial disability, and their implementation.

DS-n-SNP-CCG™ intends to provide a role-model to the communities it serves. Organisational policy and service quality guidelines for countering stigma and discrimination are developed specifically to counter the prejudices that have been found within the institutional Health and Human service industry. DS-n-SNP-CCG™ adheres to the wisdom that, the way to safeguard the holistic civil rights of the population of people with disability is in community commitment to the values of self-acceptance and self-determination, and therefore respect for the inherent legal capacity that is the innate quality of personhood not established by conditioning or learning, which is what is meant by the acceptance of the intrinsic worth and dignity of every human being.

Canada is a signatory to the international Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment.

The convention against torture makes a clear statement, which (according to the Constitution) is the “Law of the Land:” “For the purposes of this Convention, the term ‘torture’ means any act by which severe pain or suffering, whether physical or mental, is intentionally inflicted on a person for such purposes as obtaining from him or a third person information or a confession, punishing him(/her) for an act (s/)he or a third person has committed or is suspected of having committed, or intimidating or coercing him(/her) or a third person, or for any reason based on discrimination of any kind, when such pain or suffering is inflicted by or at the instigation of or with the consent or acquiescence of a public official or other person acting in an official capacity.”

Search thine own heart. What paineth thee
In others in thyself may be.

John Greenleaf Whittier (poet), “The Chapel of the Hermits” 1851


DS-n-SNP-CCG™ LOGO: Seed of Life

Sacred Geometry: The Flower of Life is over 6,000 years old. The Vesica Piscis forms the basis for the Seed of Life, which in turn is used as a basis in the formation of the Flower. The Vesica is a symbol of the spiritual portal which emerges from the harmonious balance of two complementary polarities; intuition and intellect, knowledge and practice, yin and yang, heaven and earth, spirit and science. The primary tantric (sexual) object of worship was the Yoni also known as the female delta, the vulva, or the female sex organs. Various symbols have been used throughout history to represent the source of life energy known as the Yoni.” Jan Irvin, Andrew Rutajit – Authors of Astrotheology & Shamanism; Unveiling the Law of Duality in Christianity and other Religions. www.gnosticmedia.com The colours symbolise knowingness that is at least as ancient as the Flower of Life, the central theme being potentiate with possibility.

“The power we gain over others is the power we lose over ourselves. Nothing so enhances self-respect as virtuous conduct. Courage is the seed out of which all the other virtues grow.” Leonard Roy Frank